Contact

How to Reach Us

Email is the only contact channel. We do not operate a phone line, and we do not provide support through social media accounts — any account claiming to be us elsewhere is not ours.

Reporting a Problem With the Downloader

Bug reports are genuinely useful, and a good one is quick to write. Please include:

• The exact VK link you pasted.
• What you expected to happen, and what happened instead.
• Any error message shown, copied word for word.
• Your browser and operating system, including whether you were on a phone.

Copyright and Legal Enquiries

Copyright complaints should follow the procedure set out on our DMCA and copyright page, which lists exactly what a valid notice must contain. Notices missing those elements cannot be actioned and will only slow down a response.

Note that we host no video files — material reported to us remains on VK's servers, and reporting it to VK directly is usually the faster and more complete remedy.

Response Times

We aim to reply to general questions within a few working days. Copyright notices are prioritised and handled ahead of the general queue.

This is a free service run by a small team, so please allow a little time before following up.